Returns Policy of www.ikaria.co.nz
We understand that buying products online can be tricky. That’s why we are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online.
From the date your parcel is delivered, New Zealand orders have 14 days to return items. Orders from all other countries have 30 days to return items. This is provided you have complied with our returns policy.
Return shipping is at the customer’s expense. We highly recommend you send your parcel on a tracked service and obtain a copy of your return tracking information as we do not accept responsibility for items that are lost or damaged in transit. Returns remain the responsibility of the purchaser until received by IKARIA.
- Items must be in their original condition, unwashed and unopened with ALL tags attached;
- Not damaged and do not smell of cosmetics, tobacco, perfume, deodorant, washing powder and or/other products;
We will refuse returns of items where it's evident that the above conditions have not been met.
Once we receive your return we will refund the amount in full depending on the situations. Refunds will be processed via the same method you used to pay for your payment eg. Paypal or Wire transfer payment. Please note once the refund has been processed it can take up to 4 business days for the payment to appear in your account.
Please note the refund paid to you is for the cost of the items only. The original shipping charge and any duty or taxes that are incurred when the parcel enters your country are not refundable (including Australian GST charges).
- Contact us by phone or email with your name, order reference and the reason why you want to exchange.
- Post the return back to us at the address which our staff would let you know, and give us a tracking number to check the exchange item.
- Once we receive your return we will refund the amount in full via the payment method used or we send new item what you want to exchange.
All exchanges will be sent back to the purchaser at their cost. We do not cover postage for exchanges.
Incorrect / Faulty Item
At IKARIA, we aim to package all orders correctly and send faultless goods but we know that human error does intervene at times and we do apologise for that.
If you have received an incorrect or faulty item, please let us know straight away by emailing ikaria.co.nz@gmail.com Please let us know: your order number, the exact product name of the faulty item and send us clear photos of the fault. We aim to reply to you within 3 business days and hope to resolve this for you as soon as possible.
If your item has been deemed incorrect or faulty, we will refund you in full, replace or exchange the goods and reimburse you for all postage charges.
For more information about our returns practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Ikaria.co.nz@gmail.com